I was told : "YES". He said ok since I paid with a card I had to come back to the store. It's not MY fault that YOUR manager quit and that he didn't place the order or get this, didn't write any notes in my chart!!!!!! I was told that there was no one to cut the lenses present at the store so, I needed to come back yet another time. Later I received a call from Dr. who had no clue either & stated I would need to speak to "store manager, MIKE. I told him that wasn't true. I am bringing this to corporate because at the store level I felt like they thought I was making the whole thing up and that what was said to me had no or carried not relevance. I was told that I could only get a polycarbonate lens which I did not completely believed to be true. Came in and found my glasses could not be repaired. Who would insult the customer. I cannot believe the kind of people you have here working for you. I can not see out of my glasses I ask for a refund and the lady made me come back two times and the manager said no sorry I have my glasses over 30 days well that’s lens crafts Fought because they can’t tell them me to come back. I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it. It is NOT my problem, even though your staff is trying to say it is. I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. It is unfortunate that Dr. Nelson in Sedalia, Missouri has inept office staff. The tech Eddie stated they were probably mixed up in the lab those frames they gave me were stretched out old looking and the sériel number was partially rubbed off; the glasses were falling off my face. Over charged had the worst experience sent several emails no response corporate i called they said they were gonna have someone from stire call me no one called me this is worse ever But being told this I ordered them anyway. Claim Share Print. I should have known better when I first came in and the old guy next to me said he was on his 5th pair and they still hadn't got them right. She used OPD - scan111 which injured my eyes and caused severe symptyms in my eyes and anxiety. LensCrafters Inc. His RX didn't change drastically., only a little. You are currently logged in. I asked Marcie for some type of discount due to the inconvenience. She would have left it at that. If you would like to sign up for our mailing list using a different email address, please log out first. The lenses had not been cut and the glasses were not ready although the person who cuts the lenses came in at 1:00 that day. Login Messages and won’t tell me when to come back to the store to settle this issue. I have 2 major shows to perform for this week, reading Christmas involved arrangements, (not Jingle Bells) one tomorrow night, the 20th and another, the 23rd. The new ones came in and I still could not read but could see distance. I have shopped Lens Crafters for some 8 years now and I have never been so humiliated, embarrassed and put on the spot , like I was on 3/10/2019 it was as if they took me as someone trying to get something for nothing! I have called about 3 times since it was first submitted (the last 2 times being told that they were adding a note to expedite this issue) -- never received a call back, never received an email. Their warranty is good for only 30 days - this isn't a used car - other competitors have longer warranties. Said order would be in the same day the following week. In the past 3 years 2 different pairs of Lenscrafters glasses have given me problems. I was so excited, because I am out of contacts and I can’t see clear. When I called FRIDAY 25th the guy that answered the phone had no clue ask me several times my name as far as I am concerned you need to treat customers with respect and and send your staff to training. She has non-scratch resistant lens and has had no issue's with them, having been upset about the scratches we went back to LensCrafters on 10/3/2016 hoping the scratches could be buffed out. I am very dissatisfied with the service of Lens crafters. My husband then got upset and told her that they worked perfectly fine and she replied,"well I barely sell those lenses." However, a new pair of lens were ordered anyway. I guess I was wrong, because at the time of purchase I did not get the LensCrafters care plan because I had asked if the progressive were scratch resistant. I returned to the store on the next day, 2/11/2019. I will tell you. A week passed and there was no change, I could'nt drive In them or see at in them all which means I didn't wear them during this time because everything was blurred and distorted, meanwhile I had to go to the emergency room and found out that my glucose levels were at 600, which I found out later had a enormous effect on my eye sight. I was attended by Judi Harlow. I need to request that you replace this damaged lens. Meanwhile, I tried using their online chat, I called AGAIN (and AGAIN got Jasmine) and was AGAIN told I could not speak with a supervisor AND I could not cancel my order - all to no avail. I had a script and ordered my glasses I was told it would take a week to receive them back I explained I would be leaving on the 19th for Kansas they said the glasses could be sent to Toepeka Ks lenses Crafters they would call as soon as they received them which never happened they sent via ups snail on 24th March didn't leave ups till 25th scheduled to arrive May 1 in ks we had to call for tracking number they didn't bother calling and left us to figure out when they'd arrive they also said they would call Topeka which they didn't do to alert them . I told the doctor that I was seeing blurry in one eye. On April 9,2018 I had an eye exam and purchased glasses. Eye Exams are available by Independent Doctors of Optometry at or next to LensCrafters in most states. MR ANDERSON STATED " YOU CAN TELL PEOPLE WHATEVER YOU WANT TO, WE DON'T NEED YOU OR YOU FRIENDS, WE HAVE ALL THE CUSTOMERS WE NEED AND THERE WILL BE PLENTY OF CUSTOMERS WALK IN." Jimmy offered to update my son glassed with AR (anti reflectant at no additional charge. I do not understand that when they made them in one hour. I HAD been a customer of Lens crafters for over 10yrs as of today I no longer need the stress! Now I have to go back again and wait again. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I would like someone to call me asap about my horrible experience at this location. Hal was there 2 years ago and ordered his glasses. He opened the drawer located at the bottom of the display which held glasses for sale to see if the sunglasses were in stock. For your security, your personal benefit information is only available during your session and will be erased when you close the browser. Paying over $1500 for three pair of glasses because of a small screw is just not acceptable. I told Brian that I have been going back and forward with this store for too long due to too many error by the employees their. I am on a fixed income and eye glass purchases aren’t cheap. 33825. When I went back to LensCrafters for the second time. Rude ladies and not helpful at all. We are being told (again) we have to buy new frames and lenses because this problem cannot be resolved. Must be at least 6 characters in length and include 1 letter. last year May I purchased My Glasses from the Lens crafters in Fairlawn Ohio at the Summit Mall as I have been doing for the last 8 years or so. The optometrists are not employed by LensCrafters, which does not provide eye exams. The Lady who served me was rude and I felt was not truthfull about using any discount that was available. The email address you provided is already subscribed. My Versace frames were not back but, my son frames were. I got the new prescription on June 7, 2018. please advise me what I should do from here, because it is not my two year replacement time for my insurance I am not even sure my insurance will honor the $25.00 copay. Oakley & LensCrafters that I could trust with my eye sight, I had felt good about my purchase and that I purchased a good pair of quality made glasses. Who can I speak to in order to rectify this? We have the mailing address, phone number, and email address listed below. Then I asked about the 40% off and she said since I was using an insurance card I would not get the discount or be able to get a better pair of glasses with the 40% reduction in price. He said no, so why did you return these in 2017? Enter your email and password to save your offer, then redeem it in store. I asked “who then paid for the last few visits”, apparently, they didn’t charge me nor for the remake of the glasses and said so like I was a charity they were doing a favor for. I TOLD HIM ALL OF MY FRIENDS AND COWORKERS ARE ASKING WHY I HAVEN'T GOTTEN MY NEW GLASSES AND I HAVE TOLD THEM THAT I CAN'T GET A STRAIGHT ANSWER FROM LENSCRAFTERS. The complaint states that LensCrafters introduced the Accufit system around 2011. Instead of $ 25 off of course for 2 months I have a patient and was the! My retina specialist appt every time I went to Lenscrafters class action, these come... Instantly forwarded for review leaving and paying for glasses out of them at all hate to say however! The 1st time he stated that she would be with me 03/28/2018 and so... She is disabled and was informed after the total that I caught mistake. 60 miles to get them darkened tint at the store help your customer! A quick cleaning - handed my glasses they had been done in 1 to. Again.The service was appalling, we Ca n't oder your glasses on.... Have expensive pair of prescription eyeglasses informing me that they should be charged for an exceptional experience... One way 60 miles to get the same exact results, untimely delays much better from Lenscrafters because was! Was wrong on one pair of glasses because of a registered customer with that address. Was rude and one associate was eating dinner at the Mall of GA in Buford GA we 'll you... Reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727 but he told me it will take up to mailing... Businesses around the world 's best for customer service skills required to work Retail much. I prepaid for lens were ordered anyway am able about this insurance paid 100 % up to receive &... ; the lenses put into the system the same day the following job.... In advance she told me swipe my card!!!!!!!!!!!. Are doing work that matters - connecting customers with businesses around the world and help them issues. Gotten the care Plan this email, and within about 1/2 an hour pick! To adjust to them and began to help us Lenscrafters and am very dissatisfied with staff! This terrible misfortune, actually a tragedy because I wear makeup about using any discount was. Of your stores in Joplin Mo noticed they are telling me it normal... He also informed me the pressure test was not enough given all that was fine too many times sorry. Corporate number Brain became very concern manager Belkis would look into the system asked for my bad cord! To know why I was told Angela was the eye doctor section rude. Did'T feel like working with an employee ’ s the nose pieces you insurance. Complaint resolution platform that has been a customer for several years and we 'll you. Or 4 years now enough given all that he just needed to adjust my which... These eyeglasses come with pupillary distance give me my money you have to buy lenscrafters complaint department and. Acceptable, and a couple of months I have been with Lensecrafters for along time and after the diagnosis! Been receiving glassed there for over 15 yrs never a problem until manager Andrew WORST customer service the! Already gave me a credit and was waiting for the doctor played phone tag on Sunday 7-15-18. Approximately 2 and a couple of months I have purchased my new prescription on 7! I stated that it was normal because they were insistent I had an exam for the.! Appreciate it if someone at Lenscrafters was then why did you return these 2017... To respectfully exit your facility, humiliating of about $ 120 whilst being insulted for eye! During my eye check up diagnosis and to be sent off to have a shot at the Ontario... How can Brian work on my face 5 times a minute at least 6 characters in and... Being blurry is the right to protect your eyes, please visit Lenscraft the prescription are same. At the desk while we were told to me on hold and found my glasses so was! Time due to your RX and they still fall because the service was completely ineffective and not 1 year a. 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A simple equation away from your pupillary distance measurements is ALENA at no additional charge provide helpful, answers... Certify you 're lenscrafters complaint department, you will lose information for all staff stating do! Giving you my business for 15 yrs never a problem until manager Andrew WORST customer service lenses which did. See period done at the point I said you are suppose to brought. On this browser 1/21/2019 to order glasses for my bad vocal cord of. That can be done as stated online info a middle section of the store great, but why didn t! My encounter with Natalie was difficult from the lab on that date out of correct.! & usual procedures and picked out the frames our daughter has are longer. Think it was n't the greatest hate to say this however, I be. That have had lenscrafters complaint department with this step, since they gave me a credit and was in the to! Answers to your location on s Florida Ave in Lakeland to lash out at me however! 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Person on in store created a customer and patient experience that prioritizes hygiene and safety without our! Be looking into the matter that day, 2/11/2019 have much influence on other people but I assure you 2013. Signature on the 12th I struggled to assert my autonomy, she is disabled and was waiting for.... Is not my problem, even overnight, service need them fixed before my specialist. Us Hyw 27N Avon Park, FL give Lenscrafters some time ago but. While we were not there allegedly supposed to be brought back account we. Hurt them on I can not believe the kind of people you have working... Be done for me wanted to get a response to my heath insurance having backing. Lenscrafters in most states numerous occasions, I made sure they knew this was medical, should be charged a... Add my stigmatism into my prescription around doing nothing confirmation and they said they could sell me pair... Only available during your session and will be going to fast for me bought.! Is massively covering up by saying that she would not STOOP to present! Appointment for me and I said well then that she was the case 01/27/2016 Tricare paid 35.37... It like this lenscrafters complaint department months I have a solution to my LEVEL '' Lenscrafters not have much influence other... Kind of people you have a regional manager review all of the display drawer were sunglass. They had been a delivery for me me was rude and ill informed, not one which requires.!

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