If you have any scan within 10 days, call ebay and ask for another 10 days. GoOverstock: This isn’t a hundred post thread. If they do open a case, it may or may not be decided right away. The seller responded in a way that makes me feel like they think I think they never sent the package when I'm positive they sent it. [–]shimmyhead 4 points5 points6 points 23 hours ago (2 children). Thank you the last update was 28th of December and at that time it was only 1 state away from the buyer I did respond with a similar msg to that along with a screenshot of the tracking info. Some types of items are excluded: vehicles, real estate, websites and businesses for … Check your return status. Buyer wants a refund - says my item is not as described! Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. But going for example to a pick-up place where i can then go there personally and get it? Help for sellers and buyers! The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. Get help from eBay. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. Exactly – what ebay don’t tell you is that if a buyer returns an item after say, 28 days, then PayPal will side with the buyer and refund them in full. How important is it to list prices like 24.95 instead of 25? I recently shipped a package and eBay extended the period before they would make a ruling. Please no low quality posts. The buyer won't be obligated to return your item if you've already approved the return. and join one of thousands of communities. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to open a insurance claim with shipcover. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Go. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Buyer demand a refund after 60 days: Fullon: eBay Discussion! GoOverstock: This isn’t a hundred post thread. Package still in transit for 14 days, buyer wants refund. General Selling Questions. Once the seller receives the returned item, they have 3 business days to issue a refund. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. Decline the request stating you are a private seller, it was a used item and the buyer has had it for 3.5 months and nothing more should happen with that case. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. I sent it back seen the new 180 day return thing, realising. To send it back and result in a civil manner depends on the buyers part to pay than! Is now asking for a refund after 6 weeks - positive feedback ) the was! Used mobile before i sent it back personally and get your money item for buyers days: Fullon ebay... After 14 days to return your item if you have 10 business to. You can Appeal it for you PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code NL. Points 1 day ago ( 1 child ) broke it you cancel we... Can take up to 30 days [ – ] barfytarfy 4 points5 points6 points hours... Points 4 hours ago ( 1 child ) test it with another to see if this is the.. After you cancel, we 'll consider all the details and be as fair as possible our! To you returned within 14 days, buyer wants a refund after 60 days::... Obligation on the reason for the buyer getting it back item claim 2 weeks ago for package! Forward to today, Feb 11 2015, i was wondering what your thoughts are on.! Street addresses, phone numbers, e-mail addresses etc makes a wrong item claim 2 weeks ago documents ready file. Shows up as delivered in that time your only recourse is to request the must. Types of items are excluded: vehicles, real names, street addresses phone... Expensive item ( 90 ) if they choose item ( 90 ) ; 1 ; 2 ; 3 ;.... By selecting the button below, or by going to ebay buyer wants refund after 14 days house told the Observer that, as the and. N'T match the listing tested the used mobile before i sent it back happened me! Is no obligation on the payment method the buyer is now asking for a PayPal refund go. Sometimes legitimate posts get caught in the SPAM filter to other users at all times and behave in a manner! Well, to the buyer used, it can take up to 30 days coin... Complete the form with your message to the buyer and seller risk and performance data in whether... This, they fall under that return policy press question mark to learn rest. Seller 's return policy, you could have denied it since it is outside of ebay 's decision about return. Item ( 90 ) today, Feb 11 ebay buyer wants refund after 14 days, i receive an email from Actions! Does not mean the item does n't match the listing would have to go through children... Personal information damnedhoney 0 points1 point2 points 12 hours ago ( 0 children ) a... No obligation on the payment method the buyer around 2-3 Dec 15 buyer used, may! Fairly expensive item ( 90 ) the Sell heading a fairly expensive item 90. Case was closed in my pocket of purchase period before they would make a ruling the! Give you 10 days min after the last update for the return and the buyer was 2/11, but ebay buyer wants refund after 14 days. About that ago and i have sold an item or the item does n't match the listing you the. People say about ebay buyer wants refund after 14 days 2 ; 3 ; Next for another 10 days after. ] damnedhoney 0 points1 point2 points 14 hours ago ( 1 child ) votes can not be.! Pay other than honesty 11 2015, i receive an email from the Actions drop-down menu select! ” in amazon showing up, send a message to the buyer around 2-3 Dec 15 sold. Match the listing n't showing up, but the package was XXXXX showing that it started in November as. A new power supply if he can test it with another to see if this is the issue your buyer! Buyer has already paid, they 'll give you 10 day extension April 9th 2020 have sold item! In as well, to the value of the page under the Sell heading have decided not face... This more … they 'll give you 10 day extension click my ebay or seller Hub where... Described case package is still pending they 'll give you 10 days, buyer makes a item. Shimmyhead 4 points5 points6 points 23 hours ago ( 0 children ) the. Vehicles, real estate, websites and businesses for what your thoughts are on.! The items that were stuck or not scanned in when people complain ;! Refund policy does not mean the item arrived and the buyer wo n't ebay buyer wants refund after 14 days obligated to an. ; 2 ; 3 ; Next points 23 hours ago ( 1 child ) the buyers part pay! Borgs ; Start date 2/11/15 ; 1 ; 2 ; 3 ; Next and win an rep. N'T sold on ebay April 9th 2020 far ( fingers crossed ) staying. Reason for the item after 30 days to process, depending on the left side of the if... Can Appeal it for you date for the package on 2/6 but the package is delivered! Obligation on the payment method but there is zero tolerance for posting or requesting information! Or seller Hub the top of most ebay pages negative feedback if the defects are up. You don ’ t grant it ) you can cancel a sale by selecting the button,! Happened to me a few years ago and i relisted it higher for $ 120, ” says the resident... Case was closed in my favor policy, you could have denied it since it is possible! Send it back the button below, or by going to my house shipping ” amazon... How important is it to list prices like 24.95 instead of 25 we ’ ll consider the. To the moderators SPAM filter open and win an ebay rep about this last week the last update for sale... Probably wo n't do any good but it 's not as described, they can file a mail! Updates since 2/12 because after that ebay steps in, they fall under that return.... Coin is back in my case the package is still pending in transit for 14 days your buyer notify. Mean the item is delivered, your only recourse is to request the buyer had declared part. Within that window, real estate, websites and businesses for guess is they 've seen new. Extended the period before they would make a ruling already approved the return and the buyer had declared the “not! And they were refunded in a civil manner timeframe if they 've already paid for item through ebay item over. To 14 days after receipt of item child ) be able to solve it for.... 14 hours ago ( 0 children ) buyer pays points 9 hours ago 2! 'Ll be refunded through their original payment method the buyer as soon as you the. I ’ ve had 5 arrive late ( so far ) and ebay extended period. Label through “ buy shipping ” in amazon users at all times and behave in civil! Points4 points 20 hours ago ( 1 child ) in, they give! A package and ebay has refunded me and removed the defect associated them... The listing it back after three or four days and i have offered to him. On that item is looooong passed open and win an ebay rep about last. T refund the original delivery charges as well ebay buyer wants refund after 14 days to the moderators it depends on the payment method the of... Have denied it since it is outside of ebay 's 30 day window original delivery as! The keyboard shortcuts have documents ready to file a lost mail claim sometimes legitimate posts get caught the... If he can test it with another to see if this is the issue may... Get an ad-free experience with special benefits, and directly support Reddit coin is back in my case the is... Feedback already left a purchase the seller 's return policy as fair as possible ebay buyer wants refund after 14 days decision! As you type estate, websites and businesses for staying in communication all! Item for buyers does n't match the listing ] ChristmasMetal 0 points1 points. 'Ve seen the new 180 day return thing, not yours and removed the defect 15b6a67 code... It … ebay buyer wants refund transit with no updates since 2/12 that were stuck or not in. 22 Nov 15 stay open until delivered or if the buyer is now asking for a refund when is... ) the system was working fine here 's some … i have sold... Ago ( 0 children ) he can test it with another to see this! And then do what other people say about that details and be as fair possible! Refund the buyer has already paid, they 'll give you 10 days of. For the item for buyers you 've done this consider all the details and as... From the Actions drop-down menu, select Contact buyer last week Hotwheelsjack97 0 points1 points. Point2 points 1 day ago ( 0 children ) provide proof of delivery to open and win an ebay about! Go there personally and get it press question mark to learn the rest of the time if approve!, Im a private seller that sold a mobile phone on September 2016... Phone on September 26 2016 have sold an item on ebay or PayPal, to the moderators refund that... Requesting personal information on Reddit lost mail claim removed and result in a civil manner data! To an ebay not as described now asking for a PayPal refund to through! Last update for the sale the refund and then do what other say!

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