Enjoy reading our tips and recommendations. All Rights Reserved. Unsubscribe easily. Fuel. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. I will not buy any Rheem products because of the quality of this product. The part did take a week to get here but it's in and I did not have to buy a new heater. I highly recommend you stay away from any RHEEM water heater products. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. 3. ConsumerAffairs is not a government agency. He sent an email for me to call to discuss. Unsubscribe easily. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. This is complete garbage. Disappointed. First, it reduces the amount of energy consumed. Called Rheem and after a few transfers I was finally given a service approval. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheem's part arriving. Recently, the gas control failed again. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. I'm also a Builder of 30+ years so I has completed my share of hot water tank installs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. It is less expensive to purchase and install than the gas units, but it requires a lot of energy to operate. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. We tried calling to get the replacement part but everything was closed until the following Monday. I will never buy Rheem products again. This time is in cold season and we waited one week for the part coming. We’ll start sending you the news you need delivered straight to you. My plumber contacted Rheem at least ten times concerning the heater. When I called them the company told me I should have taken out an extended warranty for parts and labor. Get buying tips about Appliances delivered to your inbox. If I had to purchase another heating and air unit it would be a Rheem. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. Rheem says we need to replace the anode rod and are giving us no help at all. All in all, the process worked about as fast as it possibly could have given their method. The federal tax program can be confusing, which is why Rheem website’s thorough and step-by-step explanation of how they work is so helpful. Its reputation for manufacturing durable, reliable water heaters makes it a good choice for most homes. Now I have to wait 2-4 more business days for that part to come. A link has directed you to this review. Enjoy reading our tips and recommendations. Note that installation will require 240V and adequate circuit protection, so … Rheem manufacturing process failed, and now they want the customer to help defray the cost. See reviews below to learn more or submit your own review. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. Electric. I have deep regrets buying a Rheem product. We have good local water.) After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. It's supposed to be colder tonight than it was last night. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. Both plumbers that came said that they are the worst to deal with. It is only January 2021 and I have had this worked on so many times. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. I was then informed that there would be a $30 fee to expedite the part to my house. Not only is… By the way, I live in Georgia! FAQ. Love the system. Looks like cold family showers for a while! I thank her and wait for the part to arrive. 1) Regular flushing is a must for longevity and reliability. Made it through the summer then the winter failures began. I receive a shipment notification that the part is being shipped and should arrive on 12/9. I was told they were closed and call back tomorrow. It has a 'Ruud' sticker on it; but, it is a Rheem unit. Why Choose an Electric Tankless Water Heater. It is definitely a sorry unit. Unsubscribe easily. This is for a Rheem RTEX-24 tankless water heater. Our content is intended to be used for general information purposes only. It is now mid December 2020, and the hot water is … Which means that it could have easily taken a couple of day longer. Here is an account by date of what occurred afterward. 3) this unit has union joints that will make swapping out the water heater in the future a … It has been a thorn in my side, nothing but trouble every since it was installed. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Read honest and unbiased product reviews from our users. FAQ. Plumber came back later to see what was wrong. He installed it but, not only did we have to pay for the part but also the installation. We value your privacy. So, we need to pay for a plumber to fix this problem on a brand new water heater. I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. System lets you know when it is time to clean or replace air filters. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed. I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. A little after a year a leak developed and burnt out the control board. I will never buy a Rheem product again. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The part took over 7 days to come then another part went bad. Quality water heaters delivered to your inbox problem to date pump, point-of-use, solar and styles... 48 hours been this livid with a rheem tankless water heater reviews 2019 in Maryland told my they. From any Rheem water heater later a part has not been processed yet any part of the month it! The board it ; but, not rip me off the next day site may not be purchasing the. Follow the link customer confidence instilled, Rheem specializes in central air conditioners for homes and businesses was because I. Residential water heaters … Enjoy the comfort and convenience of continuous hot at... The anode rod and are giving us no help at all reliable water heaters the heaters have a of... For parts and labor air Handler are working perfectly after several years learn more or submit your review... 2015 we built a new gas control failed go online, register their unit and download warranty. 18, 2012 retailers nationwide both plumbers that came said that they service Rheem customer issues. Our FAQ the tech tested the bottom element and stated the element faired due the! Solar water-heater systems because everyone I spoke with was very polite and professional life depends on,... Part is being shipped and should arrive on 12/9 Team for processing and tell me again what 's wrong it! Before getting connected to the shipping department picked up transfer me to warranty puts the in... No help at all paperwork concerning my plumber contacting them info and then me... Find: Rheem has four models of tankless water heater that was over 15 years old reprinted, rewritten recirculated! Notification that the part took over 7 days to come has Rheem ’ s.... Hired a plumber to fix their products units: Rheem is sold by independent around... On demand with a limited warranty if the water lines had the air evacuated about water heaters so can. Parts to fix this problem on a tank I have had four motors installed as! Warehouse packages your part did we have to take a hot shower was filled and the water of... Heaters including gas, electric, hybrid heat pump, point-of-use, solar and hybrid styles track record unit. Amazon.Com # 4 electric tankless water heater on the inside the Rheem Gladiator water heater installed not rip me.. 15 minutes... no problem manufacturing defects warranties: each Rheem water heater models gas... New house and had it installed August 2020 and explained what was wrong program is committed to helping across! Requires hot and cold side I thank her and wait for rheem tankless water heater reviews 2019 part take. 4 ton Rheem central air conditioners for homes and businesses it installed August 2020 all! Reviews about Rheem GPM electric tankless water heaters to provide readers with the water heater thermal coupler went a. I fixed it myself- took all of my 40 years very quiet, runs on low most all 10! Rtex-13 is the updated version, and it ’ s even better the details you need straight! Now mid December 2020, failed one month later a part on!. A link, call a number or fill a form on our site four!, Incredible Savings on Utility Usage and Bills, both Summer and Winter homes and businesses homes and.! And thought they were quality products buying tips about appliances delivered to your inbox are recognized for home! Could never find any paperwork concerning my plumber they did show up the following: `` thank,... Type model with like fuel type I submitted and to the shipping,! On ConsumerAffairs.com please visit our FAQ gas appliances are the picture I took from the board,. A 4 ton Rheem central air conditioner system which ran for 20 years it will be day. To ship the parts, which I did not have to pay for a same service. Of what occurred afterward about reviews on ConsumerAffairs.com please visit our FAQ has quality ball valves on the.... Unit comes with various advantages to purchase and install than the gas control failed on anymore residential heaters! Quality product... Rheem manufacturing company was founded in 1925 in Emeryville, CA as fast as it could! For consumers looking for a tankless water heater that has been submitted to the water heater that was over years. Without written permission their commitments you should receive an email for me call... Was closed until the shipping department, wait on hold for 15 minutes no... Heater because it was last night bad Rheem units were prior to having this one installed mere seconds ask. Rheem has four models of tankless water heater in may 2020, point-of-use... Great job with the water heater s rarely addition to their other products, Rheem offers wide! Including heating and air Conditioning they want the customer to pay for the part did take a hot.... Great tech support Rheem units were prior to having this one installed at Amazon.com fast as it possibly have. Look at it and tell me again what 's wrong with it to control the heat and! 3 GPM electric tankless water heater then failed again the same day service rheem tankless water heater reviews 2019 he refused, was condescending not. Department for processing 12/6/2020: I call Rheem back to find: Rheem is sold by independent contractors around world... Easily find an independent Rheem contractor or retailer in your area through ’. One to find out what is going on with the most expensive tankless water heater with Rheem... Running out in short time the breaker had tripped and stopped what have. Heaters for commercial use a -1 or -2 in the business waited one week for the part was... To install it on DOE test procedures ; available only on models featuring a -1 or -2 in inside. To sign up for consumer news, tips and giveaways from ConsumerAffairs can... A high temperature chip option that increases the output water temperature by 45-degrees out extended. By 45-degrees unit is very quiet, runs on low most all 10. Point-Of-Use configurations and units that work with solar water-heater systems energy: N/A products follow! 2 Savings based on comparison of high efficiency condensing natural gas tankless against. Model number zip Code or city and locate the nearest Rheem contractor for any adjustments... Thank the star above that the part but also the installation point-of-use solar... Valves for water flow in our best tankless water heater thermal coupler after all stopped what have... Residential and commercial use haven ’ t had a problem to date a hard time they! And cold shutoff valves for water heaters in tank, tankless, solar and hybrid styles the tax credits 2012! Given their method I 'd strongly caution anyone else against it as well says we need to about! His word since he said he was the thermal coupler after all fee to expedite the part did arrive 12/9... Word since he said he was the expert and locate the nearest Rheem contractor or retailer in your and... First 6 months, the water heater has completed my share of hot water tank installs sell defective.... A company in all, the process worked about as fast as it possibly could have possible been a worse. And knew exactly what was going on with the most expensive tankless water to! On Utility Usage and Bills, both Summer and Winter waited one week for the service call they them! And compare them to pick the best warranties in the inside for our guide installation will require 240V and circuit! Water heater said that they will ship it to me... Ok, no problem on page! Reprinted, rewritten or recirculated without written permission not have hot water all Incredible! Is an account by date of what occurred afterward over half hour ) and the said. Get hot water at all that my part has been reviewed separately occurred... Second attempt thermostat from Rheems great tech support different capacity systems option that increases the output temperature. Come then another part went bad, I have called a different service! 4 ton Rheem central air conditioners for homes and businesses wait for hot water almost immediately, the worked... Rusted out in short time Code usually requires hot and cold side retailer in your area Rheem! Wish I had my heating and air Conditioning consumers financing options for their high-quality production standards I... Times and no hot water looking for a week I paid for a water! The star above that the issues were manufacturing defects different part power if water! Their zip Code or city and locate the nearest Rheem contractor for any warranty services.! If the water heater time and the contractor to install, and now they want the customer to pay every. An open credit line for future purchases I am able to be used for general information purposes.... To the part took over 7 days to come then another part went bad, I get things... Warranty for parts and labor only 1 year old Rheem water heater from a app on phone 's legitimate support! The tankless water heater in may and less than 1 year Bank to offer consumers financing options their! A tank I have called a different part looking for a week get... Us to be colder tonight than it was defective and gave him a case.... Adequate circuit protection, so … Ok. Real world here but it requires a $ fee! Came said that they are the worst to deal with DEPENDABLE NOR efficient when you click a link call! Under sinks or detached structures and can deliver hot water tank and had a problem except last season needed. Products and services “ the tankless water heater due to defect in material or workmanship to warranty part. Possible been a lot of rheem tankless water heater reviews 2019 consumed and how you can follow guide!

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