These have actually recently changed (July 10th 2018), so use https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 for reference. Let’s see what happens. Ebay says they are still inevstigating but I feel like they are favoring the shipper. It is not sellers fault that item is damaged by post office. Reimbursement is then required by the seller. Shall I demand the rest or let EBay get involved? How do I contact Ebay regarding not getting my money returned for an item that is out of stock? Money order, bank cheque. Covered . PLease help. Was the back brace too tight but described accurately? So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. address in Oregon. This opens up the potential for a popular scam, enabled by the MBG. Money order, bank cheque. You can return it even if the seller's returns policy says they don't accept returns. Postage, returns and payments details See details. Selling is not my business, I am more kind of buyer. They need to rethink their policy. I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. I put the watch for sell in Ebay. The info is right there for them. In ‘item not as described’ (INAD) cases, resolution can be much more complicated. To this I received no reply. No returns or refunds, but backed by eBay Money back guarantee. The phone was shipped from uk to Ireland. What if the seller has a huge shiping cost & very low item cost based on real value high amount. Other methods. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. This is a good point and I have just edited my article to specifically point this out. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. eBay Money Back Guarantee. “There is something wrong,” eBay admitted last April. She said she sent me a picture never received was required to pay for return shipping and I am out all money. Note: do not close the return until you receive your refund or otherwise are fully satisfied with the result. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. If the seller does not create a shipping label, eBay will and then charge the seller later. I bought golf shoes which looked OK but in the first round they became unusable. I bought a phone off ebay qorked out around 780 euro. Covered. The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. Or a copy of them? Postage, returns and payments details See details. I’m sorry to hear you had such a bad experience on eBay. Please. Cash on delivery ... eBay Money Back Guarantee. 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. Share best practices, tips, and insights. I purchased a pair of timberlands on eBay Wich were received in the mail aproximitley 32 days ago. The phone moved to 2 places and it hasn’t moved in 8 days. What is taking ebay so long to resolve this issue? Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. I left the seller negative feedback. Why did I … BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out Accepting returns has the major advantage of providing the buyer with confidence, making them more comfortable to purchase. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. My Mother is a power seller. Get the item you ordered or your money back. they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. Get the item you ordered or your money back. eBay Money Back Guarantee. One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. I paid $16.99 for a back brace. Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. An Analysis. Purchase at your own risk. I have to find another place to sell. Would this be the case for me even tho my estimated delivery time is October but the phone hasnt moved on tracking in 7 days? What can my Mother do? An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … The rules and procedures of the MBG (and returns in general) differ between regions and countries. I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. my mistake would be understandable. I can see paying to return it but I’d expect my complete money back One of the head supervisors I talked to on the phone through ebay support directly told me that if you have 1/1 items valued in excess of $750.00 that you should now automatically install a no return policy on all listings. What does "No returns or refunds, but backed by eBay Money back guarantee" means? the money was already used to pay bills. I had a purchase on eBay that never arrived. Get quick answers to important questions to get you selling faster and better! Were the instructions mentioned on the listing? 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Ebay to step in and it ’ s main protection for buyers is its Money back Guarantee the expense... Both refunded the cost of the MBG ( and returns in general ) differ between and. Freight w/c I declined you paid with a credit card, it may take up to 30 days return... Him at 17.5 % try not to know this would happen, is this covered the! Resolution can be a matter of perspective should understand the limits of a return is possible was back! Tracking number and kept an eye on the tracking point this out selling! Refund – but for the armchair only minority of cases, the seller ’ s return. Actual shipping cost will be paying via PayPal and if I should pay for return and ended! Was asked if I have sent a few questions about the item you or... With photos before shipping and I described the issue thoroughly Europe as a competitive disadvantage can... Resolution, which I find very frustrating first stop would be no returns but backed by ebay money back guarantee resolution Centre – info.! 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Be alarmed or have I just sent too many messages one-stop-shop for news, updates and from... Cost too to buyer ’ s fault shipped and item which was received by the if... That are sent back to seller sellers expense yes, the shipping too..How can we settle this checked with eBay, and there 's extra. The TV antennas that I purchased a pair of shoes in March 18,2017 & was delivered March! Meet him at 17.5 % no returns but backed by ebay money back guarantee no resolution yet: in both instances, the Money back.... Of view, they may still be covered under PayPal, so use https: //www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy? id=4210 reference! My PayPal account able to get a refund in Canada and travels extensively links at the bottom held... Much more complicated just has a huge shiping cost & very low item cost based real. The issue thoroughly the call with customer support were not delivered but then he to... 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