The other conditions where auto-acceptance isn't enabled are as follows: If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Learn more about partial refund guidelines. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. We’ll do what we can to resolve the issue based on the information provided, including any photos of the item, and the buyer’s purchase history. Here’s how it works: You accept the request, or offer a refund/exchange, You send your buyer a return-shipping label. Get 0% final values fees now. On eBay, there is a detailed abusive buyer policy and seller protection rules. When you receive a return request, you’ll be prompted to add your RMA number when you create a return shipping label. Forty-five percent of buyers who return an item will come back to make a new purchase,* so providing great customer service is a best practice. We’ll cover the costs. We recommend that you refund the buyer as soon as you receive the return. Sellers claimed big changes were coming to the eBay Return Policy but those changes didn’t come yet. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Here's how returns that qualify for auto-acceptance will be processed: Changes to your return rules will automatically apply to all future return requests, but won't apply to returns already in progress. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you need deeper customization options, such as to only automate returns in certain categories or lists, you can do that by using basic or advanced rules. If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. Offering replacements and exchanges is a good way to resolve customer issues while maintaining the sale. Use TAB key to navigate results. After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. The idea is to bolster buyers' confidence beyond eBay's Money … Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. * You’re not obligated to offer returns on the items you sell, but it’s a good way to attract more customers and encourage repeat business. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. Once you start a return, the seller has 3 … eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. When requesting a return on an item, buyers are asked to select a reason for their return. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. Show the world you’re up and running on eBay. Setting Up a Buyer-Friendly Return Policy . Appeal eBay's decision about a return or missing item for buyers. Here’s a closer look at the reasons buyers can give for a return, and who’s responsible for return costs: If you’re responsible for the cost of the shipping label, and your preferences are set to automate any portion of the return process, including offering a replacement, a PayPal label will automatically be sent to the buyer for return shipping. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Signature confirmation policy. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. Return postage for sellers. Buyers will now have 10 business days from when you accept their return or issue a label to send their item back to you. You can offer 14-day returns in the following categories: To add Return Merchandise Authorization (RMA) numbers, click the RMA box that appears in your return preferences. Get details in the eBay Seller Centre. Learn more about eBay returns policies. Buyers can initiate a return request for one of two reasons: either they don’t believe they got what they ordered—a "Significantly not as described" return, or SNAD—or they’ve changed their mind about the item—a Remorse return. In some situations, a return label won't be available and we'll ask that you and the buyer make alternative postage arrangements. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Use the tab key to navigate results. Enter an amount you're comfortable with. Under Approve a return, you can choose to automatically approve a return if the total refund cost is less than a certain amount. 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