Vodafone found customers were far more polite and abuse levels dropped when TOBi was upfront about his true nature. Jordan Anglin | United Kingdom | Junior Product Manager - AI Chatbot TOBi at Vodafone | 484 connections | See Jordan's complete profile on Linkedin and connect You will lead a team of conversational specialists, analysts, designers and developers to deliver change to the Vodafone UK chatbot. As a Global Communications Technology company, we put the customer at the heart of everything we do. Vodafone's customer-facing chatbot, TOBi. I know that usually I can say “thinking of leaving” and this will do the trick, however even that does not currently work as I am automatically diverted to an automated payment line for an overdue payment. Our purpose at Vodafone is to connect for a better future. Helping Vodafone Markets launch, accelerate the volume, improve the quality and innovate through TOBi. Image via Vodafone. We are looking for a 'Digital Product Lead - TOBİ Sales & Consultancy Squad' #Vodafonespirit. UPDATED with IPSoft's comments on "full-time equivalent employee reductions." The TOBi team within Digital Care Tribe is expanding and we are looking for an enthusiastic and driven individual to lead sprints across multi-disciplinary teams and support the product strategy for our UK Chatbot. 2 Build confidence Trust is built, too, by this admission. That includes Italy, which is using TOBi across its website and through the app “so it’s going to become quite infectious quite quickly”. Vodafone… TOBi admits, when he first starts chatting, that “I’m a machine” and “nearly as good as my human colleague”. Tobi is an international fast-fashion online retail destination serving young women in over 100 countries worldwide. The UK is leading the development of the chatbot but it is being embraced by a number of other countries within the Vodafone group. Previous to this, Gemma headed up Mobile Cloud Enterprise (Apps, Chatbots and Customer Experience Analytics), IoT and API Platform for Oracle UK in Business Development for almost 3 years. 24/7 support in the My Vodafone app. We’ve been bringing West Coast style and laid back attitude to over 1.5 million Tobi babes since 2007, and we don’t intend on stopping anytime soon. Vodafone Smart Tech; Vodafone recommends; Deals and offers; Black Friday; 5G phones; Latest phones. iPhone 12 Pro Max; iPhone 12 mini; iPhone 12; iPhone 12 Pro; iPhone SE; Galaxy S20 FE; Galaxy S20 5G; Galaxy S20+ 5G; Google Pixel 5 5G; Huawei P30 lite New Edition; New phones; Help & Support. Where applicable, the customer engagement and anonymised data might be shared with Vodafone Group in the UK for quality and audit purposes. Learnings from building TOBi 1 Establish trust. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. 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