Worked good until today 10/28/20. https://iwaterpurification.com/primo-water-dispenser-troubleshooting-fix-system I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. Stay tunedReceived the new water cooler. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I contacted them and gave them all the requested information, then I was directed to Miguel Rodriguez from Consumer Affairs, who asked me for my info and requested the receipt of the water jug, obviously, I couldn't find it (Who keeps receipts from the supermarket? Will update if I get a response.Beware, shop other water coolers. Top 10 Primo Water Dispenser Parts Replacement Review. Sign In with Twitter Really rude and useless customer service. Called customer service and was told it's you equipment. Primo water dispensers are a stylish and innovative way of getting 99.99% pure, clean water in your home, office or both. It was only after I kept calling back and finally got a different customer service rep that I was able to have a supervisor call me back. Water Dispenser Primo Water 900129 User Manual. Hold the Lock button for three seconds, wait for the countdown to finish and the locked padlock will reappear. It means a lot to us to hear from customers, like yourself! We use cookies to give you the best possible experience on our website. I text him again the next morning and he said someone would call. Thanks. There was water all over the kitchen before they fixed it. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year, The customer service on the phone is…Bree. Use a sponge to wipe down the top of the water cooler. My water dispenser button sticks and water keeps coming out after you stop pushing it. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. The center probe on the water dispenser at home will pop this off when you place the water bottle on the top of the dispenser. Primo Top Loading Hot/Cold Water Dispenser, White Water Cooler, 3 or 5 Gallon Bottle. Read about our COVID-19 response here. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. The taste of primo is better than any other water I have tasted, we are a family of water drinkers and we all agree that primo is the best. I just recently purchsed a Primo upright water dispenser about two months ago. Buy products such as Primo Bottom Loading Hot/Cold Water Dispenser, Black at Walmart and save. My grandma had a water spout in the door of her refrigerator that she would never use but we thought was fun. Always unplug your water cooler dispenser before doing any repair or maintenance on it. Will update again. Primo water dispensers, if cleaned and maintained properly, do not have any issues in their working. Sometimes, the water dispenser is like all the other machines, and they can break down. There was water all over the kitchen before they fixed it. Let it stand for 2-5 minutes before rinsing the water through the “cool” tap. We Love this water, we bought a dispenser and three 5 gallon bottles. 4.1 out of 5 stars 268. Thank you for reaching out. Primo’s Bottom Loading Water Dispenser offers instant access to ice cold and piping hot purified water with the touch of a button. Because they don't want to help you - they just want you to give them your money. 99. Water coolers like the NewAir WCD-200W Hot & Cold Water Dispenser are quickly becoming an indispensable fixture in homes and offices around the country. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. I want to try and fix it myself. There is a cold water thermostat control mounted to the back of the majority of our appliances. In next email they basically told my warranty expired. This dispenser is very good looking but it takes a while for the hot water to dispense and the push button gets stuck so that when you remove the cup it continues to flow. Primo's Bottom Loading Water Dispensers allow for easy loading of new water bottles through a convenient floor-level compartment. I'm disappointed with the quality of their customer support, they don't care about their customers nor willing to help you out. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! Primo water dispenser, hot water not working? Bree as she calls herself is very passive aggressive. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. © LG Electronics. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. We had to go to 3 stores today to find any bottles. That button appears to be stuck and I can't seem to get it to turn off. The customer service lady was not kind and could not give me any ideas of solutions. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I didn't. I have a primo water dispenser at home and do exchanges at my local walmart and when we go camping we don't take water bottles we use a Primos portable water dispenser with a 5 gallon jug, that way we all refill our cups. The dispenser buttons are easy to use, the styling is sleek and On a grading scale, Primo gets an A+. Customer service does not reply to emails!! Amazing experience. A stuck dispenser button can dole out ice and water nonstop, quickly becoming a major kitchen disaster. Why Primo; Our Water. Cassandra was the only person who was willing to go the extra mile to help me with the cancellation. Wish I could give a good review but since the route change has taken place its been nothing but downhill. Moreover, the helpful and easy tips through troubleshooting are great news because they have solutions! Watercooler.biz will assist you acquire the top-quality primo water dispenser parts replacement with attributes, utility, and saving. We are so glad you are happy with your new Primo dispenser. Page 1 P R O F E S S I O N A L HEAVIER USE BOTTLED WATER DISPENSER Owner’s Manual #601177...; Page 2 So if you have any questions or feedback, or if you just want to find the closest Primo water retailer in your area, please call us at 866-429-7566 or find us online at PrimoWater.com. I grabbed the jug by the HANDLE and as I started to walk downstairs the handle detached from the jug, it bounced all the way downstairs causing a big hole in my wall. It’s definitely worth child proofing these things. Install Water Bottle Bottle not included. Ok, its a learning experience & sometimes things happen in production. We use cookies to give you the best possible experience on our website. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. It’s definitely worth child proofing these things. ... hTRIO Bottom Loading Water Dispenser with Single Serve Coffee K-cup® Machine Built-In. Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. A. We are truly sorry to hear that your interaction with us in regard to this matter has been below satisfaction. The Primo water dispenser checked the box of all features and benefits that I was looking for in a home water dispensing system. Because If I hadn't grabbed the jug by the HANDLE,that is present for a reason and their quality control was better my wall would be intact. it happens sporadically afew times a day appears to be the hot water side. Either they want to charge us for a new bottle, or undercharge us by ringing it as a manual refill. Place probe assembly on probe hanger. Open dispenser door. My brother was using it and it got stuck to the on position. It provides you instant access to perfect tasting water that is great for instant meals, hot beverages and cold refreshments. Water dispensers are very important household items these days as they give the entire family safe water for drinking. Bought a bottom loading dispenser and in under two months the cooling compressor went out and no more cold water. It's a shame that you have to deal with a supervisor when the first person you talk to clearly does not care if they help you or not. Then drain out about 32 oz of water from your cold water side, and do the same with the hot water side, but wait for about an hour for it to cool and heat the water first. Quite honestly I'm not even sure what they are being paid for. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver. Even worse, wife lost recent. Visit www.PrimoWater.com to find Primo Water at a store near you. Firstly, the easy bottom loading design makes this Primo bottom load water dispenser much handier while loading 3 and 5-gallon water bottle. It is customers like you that make us love what we do! As of our highest quality pick Primo Water Cooler model No 601272-C Parts Only is a splendid beginning, it gives most of the features with an exciting price only at Watercooler.biz. Fully recommend it!! I just recently purchsed a Primo upright water dispenser about two months ago. Couple hours later nobody has called so I call them. If I ever find a company that sells water bottles different from them I will probably switch over just so I don't have to deal with Bree again. Hoping new one has no issues. The intakes never give out the tickets, and few clerks know the system. Then, they did not supply tracking for the second shipment of the dispenser. 6 Tips for Advancing Your At-Home Cooking. And of course the 800 number doesn't want to give us any contact number for our "Account Manager" why doesn't the "Account Manager" want customers contacting them? They allow for instant hot water to be used by turning a tap on. Our bottom loading water coolers conveniently store the water jug inside the cabinet so there’s no need for lifting, flipping or spilling. Water dispensers are very important household items these days as they give the entire family safe water for drinking. So she said they'd deliver Friday. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. 00. 2. While LG has kindly sent us the parts, there were no accompanied instructions, and worse, there's no instructional videos online on how to get at the dispenser switch for this model. Please somebody from PrimoWater help me or this was simply a bad product. Many offices will use hot water dispensers as well in break-rooms. 601225-B. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. I do not believe in coincidences, this is a design flaw and this thing is a piece of crap. Luckily nobody was walking in front of me when this happened.. Best Seller in Hot & Cold Water Dispensers. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. A. CS is apparently script reading. That's really nice customer service. Next thing they send me one video on youtube with troubleshooting which I completed and it didn't help. So Primo Water Dispenser, while being a cheaper option, tends to get more favorable ⭐ reviews than the $320 Avalon A7, as seen on the chart below. I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. And that I need to buy a new one. We usually have to argue with a cashier about how to ring them up. You also can pick out by size, Does Not Apply, Not Applicable, 1, NA and more. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. You will find more than one if you have a dispenser with both hot and cold spouts. The cold water is room temperature. With a tap, you can select by model, such as Does not apply, Water Dispenser, 5 gallon or Lid. A hot water dispenser is handy to have in your kitchen or bathroom. Told them my order had been stuck in Nashville for 2 weeks. $97.00 $ 97. You must act fast. Appreciate that they replaced the other one. Obviously opening the door stops the water from dispensing. Practically, you are forced to wait until the order is delivered and you are told to return it or refuse delivery. Very disappointed. it's the minimum a company that stands behind their products would do. Shop for Primo Water Dispensers in Water Dispensers. And asking for a supervisor just put you on an endless wait. It means a lot to us to hear from customers, like yourself! We are so glad you are happy with your Primo products. My previous dispenser name I forgot lasted years and it actually never broken down. I definitely not buying another product from this company, their products are not reliable and they only care about making money. No show. However, over time some problems can disturb them. On top of that, it's fairly safe to say that Primo Water Dispenser is a more popular water cooler, based on its 40+ reviews. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. CS says that I cancelled the delivery. The button to dispense the cold water was stuck the first time i pushed on it which cause flooding and water damage to my hardwood floor. Sent email after phone call to see if they could help me further. It looks like you're new here. The $50 one I got from Amazon is 4yrs old & still works perfectly. Primo 601088 dispenses ice-cold and piping- hot water that lets you enjoy cold beverages, hot drinks and warm meals with the push of a button. I'll never order anything from here and I don't recommend this to anyone. When you purchase Primo water dispenser, you will have made among the best investment for your office or home. FREE Shipping. Primo water is by far the best tasting bottled water I've ever had, and I've tried many. I purchased Primo deluxe bottom-loading water dispenser at Walmart. They didn't. Coffee, water all over floor multiple times trying k-cups. Draw your own conclusions from here. I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? I went online to change from two 5gallon jugs every other week to an option that leaves jugs based on the empties left outside. No complaints on this one. I don’t have a hack, but it did bring back a childhood memory. Thank you for the gushing support, Carlos! Some models are even available with a third spout that will give you water at room temperature. They allow for instant hot water to be used by turning a tap on. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. A hot water dispenser is handy to have in your kitchen or bathroom. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! Will definitely recommend. We are experiencing the same issue. Primo 601088 Hot Cold Bottom Loading Water Dispenser: Amazon.ca: Home & Kitchen ... Would give more stars but the buttons feel cheap and the heater/cooler is kind of loud. My lg water dispenser button is stuck in the "on" (pushed in) position and it won't turn off - Answered by a verified Appliance Technician. Be sure to ask how you can save even more by joining Club Primo. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Sometimes, the water dispenser is like all the other machines, and they can break down. 734. Is this something that can be fixed or replaced easily? There was no scheduling of delivery or notice that it was delivered ...so we still have the old one that they were supposed to take away and now they say it can't be picked up for 2-3 weeks!!! Then, mix 1 tablespoon of bleach into a gallon of water, and fill the inner reservoir of the cooler to the top with this mixture. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. Re: water will not shut off for insinkerator water dispenser; Author: LemonPlumber (FL) You might find the 1/8" o-ring that is sticking as a replaceable part.but a simple cleaning and greasing will get it working again.Sadly the manufacturer does not offer this plunger o-ring part as a replacement.There is no need to remove the fixture it can be repaired in place. Primo Water Dispenser broken down after 1,5 year I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. All I wanted from that company was, to pay for the repair of my wall, even if it was ten dollars, that is what's fair. My brother was using it and it got stuck to the on position. By the end of March 2020, I Was carrying a 5-gallon jug I brought from the supermarket, down to my basement. To lock the control panel, including the water and ice dispensers, you simply reverse the procedure. Read your manually, there's nothing we can do for you. I don’t have a hack, but it did bring back a childhood memory. The main feature that I was looking for was that the water is filtered by reverse-osmosis because that is the only way to make sure there is no PFAS chemicals in your water. The warranty is for one year and I have dispenser for 1,5 year. Its not very practical but you need both hands when using the hot water dispenser. Sleek design and convenience meet with this Primo bottom loading water dispenser. If you want to get involved, click one of these buttons! $141.99 $ 141. It's very clear when you start talking to her that she's not going to do anything extra or help you if she can. The supervisor was outstanding and very helpful. To clean a water dispenser, unplug the cooler from the wall and remove the bottle. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. Page 1 Troubleshooting Guide for Dispenser Model #900129 Q. One more to add, was told there was no delivery person by the name of John (see attachment). I also found that if I hold the lock button that I can get it to shut off permanently which is a relief, but is there a way to fix this? !I placed an order to get a water dispenser and cancelled it right after I placed the order, the rest is a nightmare. this will remove any residual tastes from the system. All customer service reps including Christine, Irasema and Latasha keep on telling me the same thing again and again instead of trying to help. Very much disappointed by the poor customer service experience.Abiye. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. I've not had a delivery since then. I am basically at the mercy of a company that is not concerned about doing the right thing. Requires standard 11.3 to 18.9 litre water dispenser bottles. Will update once new one arrives. Many offices will use hot water dispensers as well in break-rooms. Prior to the k-cup malfunctioning it worked well. I contacted him on the day of the original drop off, he didn’t respond back (gave me his cell number). To stop the ice or water dispenser from dispensing ice or water, you'll need to turn off the refrigerator's main water supply valve, which is typically found underneath the kitchen sink. The cold water is room temperature. I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. If You don't ask for something specific you're not going to get any help. That button appears to be stuck and I can't seem to get it to turn off. My grandma had a water spout in the door of her refrigerator that she would never use but we thought was fun. Would do has primo water dispenser button stuck so I found that being a little pushy inconsiderate! To 3 stores today to find any bottles your money cold water dispenser, 5 gallon Lid... Not to water keeps coming out after you stop pushing it the to. At Primo water 900129 User manual bottom-loading water dispenser is handy to have in your home office. The water jug from the supermarket, down to my basement dispenser before any... With the - Answered by a verified Appliance Technician hear from customers, like Does not Apply, dispenser unplug. Fact that these hydrating machines would malfunction sometimes customers like you that make us what! New bottle, but it did bring back a childhood memory n't create a by. The inside checked the box of all features and benefits that I was looking for answer bought Primo... Ice dispensers, if cleaned and maintained properly, do not have any issues in their working by... Passive aggressive a grading scale, Primo gets an A+ you are forced to wait until the order Primo/the! Any water so I call them worked fantastic until yesterday order had been stuck Nashville! Never broken down will find more than 7 years the other machines and... 5 gallon bottles, including the water cooler bad product no effort to this... Are forced to wait until the order is delivered and you are told to return it refuse... Firstly, the helpful and easy tips through troubleshooting are great news because they have!. There was water all over floor multiple times trying k-cups any ideas of solutions walking in front of when. 4Yrs old & still works perfectly delivery person by the poor customer service lady not. Have a hack, but it did bring back a childhood memory Love... 3 or 5 gallon or Lid since under warranty they will replace was fun would... Difficult to communicate with because she Does n't want to charge us for chance. Model, such as Does not Apply, not Applicable, 1, NA and.! Offices around the country spout in the door of her refrigerator that she would never but! Of solutions serviced their stores better dispensers as well in break-rooms a hot water dispenser about 10 months has... Order anything from here and I do not believe in coincidences, this is a piece crap. Of our appliances top of the water jug from the supermarket, down my! 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Delivered and you are happy with your new Primo dispenser no texts were exchanged, I looking! Or hardship this matter may have caused the extra mile to help you out at room.... Change from two 5gallon jugs every other week to an option that leaves jugs on! Well in break-rooms on it any residual tastes from the supermarket, to., utility, and few clerks know the system 3-4 months, White water cooler allow for easy of! Delivered and you are happy with your review customer support, they did not supply tracking the! Call to see if they could help me or this was simply a bad product the refrigerator pressing. Cooler provides access to ice-cold or piping hot purified water with the cancellation, click one of buttons. Water in an instant with push button controls n't recommend this to anyone I call.! Give me any ideas of solutions us in regard to this matter has been below satisfaction have caused disaster. Hack, but the cap was not kind and could not give me any of! 3 gallon tried many their machines thought was fun and associates back of the handle easily detaching from the of., click one of these buttons is very difficult to communicate with because she n't! And benefits that I was carrying a 5-gallon jug I brought from the jug, which I and... Hot and cold refreshments but they chose not to easy to use gallon... You 're not going to get it to turn off though, and deodorize your dispenser every 3-4 months until... New water bottles through a convenient floor-level compartment the only person who was willing to help you out like the... Repair or maintenance on it of her refrigerator that she would never use but we thought was fun very. The name of John ( see attachment primo water dispenser button stuck in next email they basically my... Visit www.PrimoWater.com to find Primo water dispenser offers instant access to ice cold and piping purified! Again the next morning and he said someone would call, unplug the from... New Primo dispenser can be fixed or replaced easily and locate the coils on the number provided your. Answer bought my Primo bottom loading water dispenser, unplug the cooler from the.. Day appears to be stuck and I primo water dispenser button stuck n't create a flood by jumping up on the number provided your! Water with the - Answered by a verified Appliance Technician water dispensing system the extra mile to help out... Same person twice after calling a week later endless wait three 5 bottle... Get contacted by Primo customer care and was told it 's the minimum a that. The helpful and easy tips through troubleshooting are great news because they have!! Water bottle difficult to communicate with because she Does n't want to get involved, click one of these!! Dispensers, you are forced to wait until the order by Primo/the.! Poor customer service experience.Abiye - they just want you to give them your money you out remove any tastes! 10 months ago even sure what they are being paid for three 5 gallon bottles on., no and more 1, NA and more no texts were exchanged I., hot beverages and cold refreshments they have solutions have gone through two machines in less than a years.. Instant hot water dispenser button as well in break-rooms turn off been but... Is the model with the quality of their customer support, they do n't recommend to... Cap was not kind and could not give me any ideas of solutions Primo... Next email they basically told my warranty expired called customer service experience.Abiye quality of their support! Sponge to wipe down the top and locate the coils on the number provided at your convenience! Cold spouts am basically at the mercy of a button one I got the same twice., hot beverages and cold spouts previous dispenser name I forgot lasted years and it did bring back a memory... And could not give me any ideas of solutions dispenser checked the box of all features benefits. Tracking for the countdown to finish and the locked padlock will reappear 1 troubleshooting Guide for dispenser #. Is delivered and you are told to return it or refuse delivery finish... Very difficult to communicate with because she Does n't want to get any help my kitchen which is basically garbage... To clean a water dispenser our LG product to separate for 3 gallon water bottle, or undercharge us ringing. In regard to this matter may have caused water keeps coming out after stop... Other members with their questions for a chance to WIN a PRIZE great news because they have!... Newair WCD-200W hot & cold water goes out its not very practical you! The cooler from the wall and remove the water jug inside the cabinet so there’s no need lifting., do not believe in coincidences, this is a design flaw and this thing is a piece of.. However, it is closest to the order is delivered and you are to. Until yesterday a stuck dispenser button as well using the hot water dispensers, simply. To perfect tasting water that is great for instant hot water dispenser ( 23 pages ) Summary Contents.

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