The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. Delivered but Buyer says Not Received: Scam or USPS Mistake? An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. corgi_gal 2015-01-12 03:20:43 UTC #5. Delivered but Buyer says Not Received: Scam or USPS Mistake? If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. It's free and quick to sign up, so join the discussion right now! Posted by u/[deleted] 4 years ago. 12. It is not uncommon for a carrier to mark packages as ‘delivered’ and then deliver it a day or two later. Defects must be avoided like the plague. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. If something gets lost in transit, you need to contact your insurance provider. What should I do from here? no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Currently dealing with a Seller for an $11 item who is supplying a fake shipping #. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . November 25, … we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. Tracking just states delivered, but does not say where it was delivered. Should I call eBay and speak with someone? #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. He opened a case with eBay. Forums Shopping Resources eBay Forum. Thank goodness the buyer didn't open a case. All my packages are delivered there, not to my mailbox since the mailbox only fits letters. This is a major bad deal to sellers. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. I am surprised that this is the stance of PayPal. The problem is, Royal Mail’s tracking does not … As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. Semi-regular occurrence for me decided to see what y'all would do. However, I … They are like negative feedback that only ebay can see, behind the scenes. Last Edited 05:26:27 PM. Tell them that you need the case so that eBay … I just don't know what my options are to handle this buyer. Provide the evidence to the buyer if you haven't already done so. I have since made a claim with eBay as I didn't receive the item. What to do when a buyer opens an item not received request. You are responsible for getting the item to your customer, or refunding the buyer’s money. 19,418 Views Message 8 of 37 1 Helpful Reply. For example, a wedding cake that was ordered for the day of a wedding. Buyer said package not received, but USPS shows delivered. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. When the buyer pays for something he or she should receive it- … They say it was delivered. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. FedEx sends a Australia Post eParcel and BUYRER have to sign for if/when s/he gest it. Tell them to check with their front desk. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. Selling internationally is a great way to grow your business, and it's easy to get started. Here are three of the most common eBay scams for eBay buyers. PurseForum . Aug 6, 2015 5:25:22 PM. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. In the email you received telling you the buyer's issue, select See request details. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Once this happens eBay marks the package as delivered. $50 item. Close. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. Next time, send a friendly message first. Reply. Recently, I bought a brand new Samsung Galaxy S8 from ebay. Not ebay! MAV-DAK 2015-01-12 03:22:33 UTC #6. Buyer said package not received, but USPS shows delivered. PROBLEM: FefEx, Pitney Bowes and eBay marks item as delivered on buyer's "my eBay". This does not mean that you have to issue a refund. I still don't know where you are marking things as delivered. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. USPS has no answer for package location and says delivery back to sender may not ever be scanned. It could have been delivered to the wrong address or tossed in a dumpster for all we know. Amazing, but if you look at Ebay policy. But actually the USPS claim I filed for the package covered me. The tracking number provided indicates the item I purchased from you was delivered to my address. If possible, we recommend trying to collect your package from the original address. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. An item can also be considered ‘essential’ if it’s obvious from the circumstances. You will not win an A-Z. Bingo free item. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. I have run into many scams on ebay, both as a Buyer and as a Seller. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. Buyer won the item - a toy - on the 4th of this month, a Sunday, and i usually go to the PO on a Tuesday and Thursday as is stated in sellers notes, iyswim, but she didn't pay for it til late Weds, so i posted the item a week yesterday, the 8th. Archived. eBay buyer scams: 4 frauds sellers need to watch out for . If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. Gemma. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. Buyer messages me the following: " Hi, I hope you are doing well. tracking shows only the name of suburb not the address. 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